Visit Google.ca
CCIS Links
Local Classifieds
Internet Security
Town of Princeton
Town of Keremeos
Software Links
Game Sites
Today In History

Lotto 649


CCIS Frequently Asked Questions

General Questions


How do I add my email address to Outlook Express?

Click here to watch a movie on how to add your email address to Outlook Express.

How do I activate my personal web page?

Personal web pages are activated on request. Ftp information can be found here.



Broadband Connection


Why can I not get web pages or email?

There are several possible reasons why you may not be able to access the Internet:

  1. If your system has not been rebooted for a while you may be prevented from accessing the Internet. This occurs because your system's resources have been depleted from opening and closing programs. Simply close your programs and turn your computer off and back on.
  2. If you have your Internet connection going through a router, try cycling the power to the router. If you have a Wireless Internet receiver unit, try cycling the power to it.
  3. Make sure you have all of the cabling plugged in correctly. Check to see that the link light for each network cable is lit.
  4. Sometimes, people mistakenly disable their Local Area Connection. Go to the Network Connections icon in the Control Panel and make sure the LAN connection is enabled.
  5. Make sure your account is not past due; although we attempt to contact overdue accounts before disabling your username, we sometimes are unable to provide this courtesy.
We do perform periodic maintenance and upgrades to our system which can cause services to be temporarily unavailable to you. Normally, we will contact you via email at least 24 hours before a scheduled maintenance or upgrade. On rare occasions, we may be having problems with our equipment. We do monitor our system and will address any unscheduled system outages as quickly as possible.


Why is my connection slower at some times and faster at others?

If your internet performance has recently slowed down, or your speed/performance varies from time to time, you should consider:

  1. The time of day you are connected, the more people using the internet, the slower your speed will be.
  2. Spyware, Virus, or Peer to Peer software is eating up all of your bandwidth. Run a spyware and virus sweep, disable all file sharing software.
  3. You loaded/downloaded a program which may be conflicting with your internet connection. Remove suspected program or contact the provider for further instructions.
  4. Windows XP, Windows Vista, and Windows 7 users may be able to roll back the operating system to a previous known working configuration.


Dial up Connection


Why am I having trouble logging in?

There are several possible reasons you may not be able to successfully log in to our system:

  1. If your system has not been rebooted for a while you may be prevented from logging on. This occurs because your system's resources have been depleted from opening and closing programs. Simply close your programs and turn your computer off and back on.
  2. Sometimes, people mistakenly type their username or password incorrectly. Make sure you don't have your Caps Lock key depressed. Retype your username and password.
  3. Make sure your account is not past due; although we attempt to contact overdue accounts before disabling your username, we sometimes are unable to provide this courtesy.
We do perform periodic maintenance and upgrades to our system which can cause services to be temporarily unavailable to you. Normally, we will contact you via email at least 24 hours before a scheduled maintenance or upgrade. On rare occasions, we may be having problems with our equipment. We do monitor our system and will address any unscheduled system outages as quickly as possible.

Why is it taking so long to authenticate my username or password?

The most common reason for a delay in authentication is an incorrect setting in your dial-up properties. Go to My Computer, then choose Dial-Up Networking. Right-click on the 'China Creek' icon and choose Properties from the menu. Select the Server Types tab and make sure that the Log on to network checkbox is not selected. If it is selected, de-select it, save your changes, and this should solve the delay.

What is causing my computer to disconnect from the Internet?

If you experience constant/continual disconnects, the following could be the cause/solution:

  1. Your browser or operating system may need to be updated.
  2. Disconnects can be a can be a sign of 'noise' on your telephone line. If you 'hear' static on your phone lines, contact your local telephone company. ModemHelp.Net has some hints on how to use certain modems as testing tools to help ascertain if you are a victim of a noisy phone line.
  3. Your modem or modem drivers may be faulty. Updating your modem driver may help. Other times, you will need to upgrade/replace your modem.

  4. You might need to reload your operating system (Windows 95/98/ME/2K/,XP, etc). Sometimes certain files can become corrupted if your computer has locked up or been shutdown improperly.
  5. If you are 'knocked off' a particular web site, yet remain connected to the internet, there may be a problem with the site you are visiting. Try accessing this site later, or email the webmaster of the site for further information.
  6. Most email programs have a feature to hang up after sending and receiving email. Disable this feature.
  7. Windows XP users may be able to roll back the operating system to a previous known working configuration.
  8. China Creek Internet does end connections after 6 hours if you have not had any activity on your computer. This allows us to make sure our customers do not experience busy signals due to other customers forgetting to disconnect their computer when they have completed their session. (Downloading files is not considered 'activity'; there must be mouse or keyboard movement).
How can I improve my computer's Internet connection speed?

You need to address four things to ensure your computer is ready to connect at the best possible speed:

  1. Your computer's processing speed. Although you don't need the latest, fastest computer to connect, a fast computer will perform better than a slow computer.
  2. The amount of RAM you have in your computer. Increase your ram to at least 512 or 1024 megs for improved performance. (More RAM = Better Performance).
  3. The speed and type of modem you are using. A 56K v.92 modem is the fastest speed for dialup connection with China Creek Internet, in fact, China Creek Internet currently is the only internet provider in Princeton to offer V.92 connects. (more info on V92). Different brands of modems get different performance (we recommend U.S. Robotics / 3Com for consistently good performance). Here is a link to Modem Help.Net a useful page on setting up modems and trouble shooting hints and tips.
  4. The quality of the telephone line service you have at your location. The distance away from the main switching station. If you have poor voice phone service or wiring in your home, or if you live along way from the main telephone switching station, your internet performance will be affected.
Why is my connection slower at some times and faster at others?

If your internet performance has recently slowed down, or your speed/performance varies from time to time, you should consider:

  1. The time of day you are connected, the more people using the internet, the slower your speed will be.
  2. Your hard disk is full or needs to be defragmented.
  3. You loaded/downloaded a program which may be conflicting with your internet connection. Remove suspected program or contact the provider for further instructions.
  4. Windows XP users may be able to roll back the operating system to a previous known working configuration.
If your internet demands have outgrown your internet connection speed, you can upgrade to High Speed Wireless which delivers reliable, high-speed internet access. China Creek Internet provides High Speed Wireless services in selected areas. Call us to find out if you are in the coverage area.